"I can't activate it!"

"It's stuck on activating!"

We will tell you what to do in such a situation.

⚠️ Activation may take some time, especially on iPhone. If you see the activation message, please wait for a while.

After that, you may see an error message such as "Activation not possible." Even if an error message appears, activation may have already been completed, so please try the following solutions.

Solution 1

1. Turn on Airplane mode, wait about a minute, then turn it off again.

2. Check that the SIM has been added in the Settings > Mobile > SIM section.

If you see "Travel/Work/Personal/Secondary Line" (randomly named) in addition to "Main Line", activation is complete.

*If you use eSIMs a lot, change the name of each new eSIM you add to make it easier to understand.

▶️If you try turning Airplane mode on and off and still can't see the added SIM in the SIM section

Solution 2

1. Turn off the device and restart it.

2. Follow the same steps as in Solution 1 to check if the SIM has been added in the Settings > Mobile > SIM section.

If you are unable to find the added SIM even after trying the solutions, please contact us.

If you are in a hurry, we recommend contacting us via our official LINE ID (ID: @041zlznu).

Please let us know your order number and the model name/version of your device.

We will reply to you after checking the order details and status on the system side.